Hiring for caseworker

Councillor Jeff Leiper, Kitchissippi Ward 15, is currently seeking a new staff member to join his office. This is a full-time position; Monday to Friday, seven hours a day, totaling forty hours a week. Compensation will be $25 an hour. This position will be hybrid. The office is located at City Hall (110 Laurier Avenue West).  

The ideal fit for this position is a curious, compassionate individual who is interested in helping others and thrives in a team environment. The successful candidate will be responsible for assisting residents with issues related to housing, social services, and human needs, so an empathetic disposition is important, but no experience in these fields is needed. An interest in or some experience doing communications work is an asset. Bilingualism is also an asset but not mandatory.  

Duties Include:   

·       Respond to calls and emails sent to the office, triaging correspondence to the appropriate team member   

·       Assist residents who are facing issues related housing, social services, and human needs  

·       Update and monitor ward social media accounts (Facebook and Twitter)   

·       Attend and provide support at open office hours   

·       Write letters of support for community groups seeking grant funding for projects  

·       General casework, responding to questions from residents and connecting them with the appropriate services 

·       Other duties as needed 

Ideal candidate will have:   

·       An interest in or minor experience doing communications and social media work   

·       Ability to multi-task and address competing priorities  

·       Extensive experience working in customer-facing positions  

·       Solid problem-solving skills and the ability to think creatively to resolve issues  

·       A strong desire to help others and support community growth

Interested applicants should send a resume and cover letter to lisa.baird@ottawa.ca. Please do not send material to the main office account. We sincerely thank every applicant for their interest, but we will only contact those whom we are seeking to interview.